Hotel Manager @ Nordic Light Hotel
How has pre-booked parking changed the guest experience?
It has greatly improved efficiency. Guests no longer need to contact the reception via email or phone before their arrival and wait for a response—they receive the information instantly. This makes the process quicker for the guest and much smoother for the reception. Moreover, the guest gets all the relevant parking details ahead of time, making their experience easier, while also saving the reception staff time, as they no longer need to handle these inquiries.
In what way has Pair Manager saved time for the reception?
By directing guests to the website, the reception staff can save time and focus on other guest needs, ultimately delivering better service. Additionally, the guest inputs their contact details and vehicle registration number through the online booking system, which makes it easier for hotel staff to contact them if there are any parking issues, such as incorrect parking. This streamlined process reduces unnecessary inquiries and ensures a more efficient flow of communication between the guest and the hotel.
How have your parking revenues changed as a result of using Pair Manager?
Our revenue has increased because we can now ensure payment for parking. Previously, with manual handling, there were occasional losses when reception staff forgot to charge guests for parking. However, with Pair, guests book and pay directly, reducing the risk of such revenue losses and ensuring a more consistent income stream for parking spots.