General Manager @ Clarion Hotel Sense
How has pre-booked parking changed the guest experience?
We are very satisfied with Pair, as it has improved the guest experience in managing our garage. I cannot recommend it highly enough. The clarity of the information sent to guests has nearly eliminated any "chaos" in the garage. Guests appreciate being able to book their parking themselves, which adds a level of convenience. While we wish they would utilize this feature more frequently, the option is still highly valued. Additionally, sending confirmations for garage bookings enhances the overall experience by providing clear check-in and check-out times, reducing the need for discussions about when they need to move their cars or enter the garage..
In what way has Pair Manager saved time for the reception?
Pair Manager has streamlined our operations and saved substantial time for the reception staff. With a comprehensive overview of parking spaces, receptionists no longer feel the need to hold onto spaces "just in case." This leads to all parking spaces being booked much more frequently, especially on busy nights. Personally, I love that we can book spaces for groups far in advance and reduce the risk of overbooking. The efficiency gained means our team spends less time managing parking questions and can focus on other guest services.
How have your parking revenues changed as a result of using Pair Manager?
Since implementing Pair, we have experienced a noticeable increase in parking revenues. The ability to reserve spaces well in advance and have better control over bookings has minimized the chances of overbookings. This improved management ensures that we sell out all available parking spaces almost every night when the hotel is fully booked, significantly boosting our overall revenue.